The Insured uses a VoIP telephone system. A hacker gained access to the telephone system and made multiple unauthorised calls to a premium number over the course of a month. At the end of the month, the Insured received their invoice, which included $30,000 of unauthorised calls.
The Insured made a claim on their Cyber policy which triggered the optional Social Engineering cover. The client was covered for their direct financial loss as a result of the phreaking attack.