The Insured’s system, which held confidential medical information on their patients, was compromised by a ransomware attack. As the Insured could not access their patients’ medical data, they were unable to operate.
The Insured’s policy was triggered and DUAL appointed an IT Forensic Consultant to fix the damage to the Insured’s system and investigate if the hacker still had access to the system. A law firm was also appointed to assist the remediation process and advise if the client had to report the matter to the Privacy Commissioner. Payment was made in relation to business interruption loss, forensics and legal costs.